Return Policy

Rustic & Co. wants you to love your new home décor. In the case that you are not 100% satisfied with your purchase, you may return it for an in-store credit of the full purchase price. You are able to refund a purchase for up to 7 days after the date that you receive your order. The returned items must be in new and unused condition. I will not accept items that have been damaged or soiled. The customer is responsible for all shipping costs back to me, including insurance. All items being returned must be insured through the shipping company for the full value. No returns will be accepted freight collect. Returned items will be inspected and must be deemed in original condition in order to be refundable. Once inspected and approved for return, I will issue an in-store credit for the full purchase price.

Please notify me by email at rusticcohomedecor@gmail.com prior to returning any items, as unauthorized returns will not be accepted.

Please note that some items are final sale.

Damaged Items

If your new décor is damaged during shipment, I will be more than happy to replace the damaged item or grant an in-store credit. In order for the damaged item to be replaced, there must be adequate insurance placed on the parcel at time of checkout. Please make note of the damage and send me an email within 24 hours so I can assist. To expedite this process, please take photos of the damage and include them in your email.

Non-Returnable Items & Final Sale

Custom orders and clearance items are all final sale and cannot be exchanged or returned.

Payment Options

For online purchases I accept credit card and PayPal. For in store purchases, I accept credit cards, email money transfer or cash.

Privacy Policy

Rustic & Co. Home Décor is a business you can trust and your privacy is important to me. It my policy to respect your privacy regarding any information I may collect while operating the website. At Rustic & Co. Home Décor, I understand your concerns about online security and privacy. My goal is to ensure that your personal and payment information remains secure and your privacy is always respected. I do not sell or rent your information to any outside parties. Occasionally, I send promotional emails to subscribers or customers.

Shipping & Rates

Shipping and local pick up is available.

I ship expedited parcel via Canada Post, which automatically comes with insurance up to $100 and a tracking number. Additional insurance can be purchased at checkout using the drop down menu. Once an order is placed, you can expect to receive your parcel within the shipping time frame listed. You will first receive an email order confirmation and then, once your order ships, an email that includes tracking information. I encourage you to track your order online through Canada Post.

Some items that are considered “oversized” will have additional shipping charges, due to the weight and size of the item.

Should you be interested in expedited shipping options, please contact me at 1-403-308-7889.

Free local pick up- For local customers willing to pick up their items, choose this option at checkout and there will be no additional shipping charges. Pick up arrangements must be made within 7 days of purchase.